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Job Description

KONVOI is building talent pipeline to meet future hiring demand. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we’ll follow-up with an exploratory conversation.

ABOUT THIS JOB

A Manager from the Consumer Insights Team will supervise a small client servicing team to ensure prompt delivery of service to the responsible clients in order to achieve the company’s financial objectives and other operational performance indicators

RESPONSIBILITIES

Client Servicing

  • Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
  • Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews
  • Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
  • Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
  • Identify and recommend enhanced and new products and services that answer clients’ business needs
  • Ensure the services provided to clients are timely and precise according to client business needs and specifications while meeting the company’s quality standards
  • Build and maintain ongoing relationships with the identified key persons within client organization
  • Attend client planning meetings and contribute by providing Nielsen insights and solutions to client’s business needs
  • Assist in ensuring adherence to the approved company policies on business conduct / ethics when servicing clients
  • Ensure client service deliverables are aligned with the regional client service standards

Financial Management

  • Achieve revenue, profitability, quality, speed of delivery and productivity targets as assigned
  • Ensure continuous market scoping initiatives and release of business proposals to targeted client are pursued to ensure adequate supply of business prospects are in the pipeline
  • Contribute to overall team plan by generating revenue and/or cost savings ideas

Functional / Technical

  • Maintain an accurate and up-to-date knowledge on research techniques and applications
  • Provide value-added analyses and respond to special requests
  • Manage data quality issues by overseeing data inquiry process
  • Ensure standard operating procedures within area of responsibility are observed
  • Recommend improvements in work processes within area of responsibility

People Management

  • Set objectives and monitor performance for the team
  • Ensure recognition of effective work performance and utilize effective disciplinary actions when appropriate
  • Address professional development goals and needs of direct reports
  • Ensure proper dissemination of information and implementation of company rules and regulations as well as policies and procedures
  • Contribute to driving world class employee satisfaction through the implementation of relevant organizational initiatives that build on employee commitment

Qualifications

  • BA / BS/ Bachelor’s Degree Required (MBA desirable)
  • 5 to 7 years experience in Market Research or related services in FMCG / Service/ Technology industry
  • Working knowledge of statistics and multivariate analysis
  • Working knowledge of research techniques and methodologies
  • Project management experience
  • Effective writing skills

HOW TO APPLY?

  • 159 Điện Biên Phủ, Phường 15, Bình Thạnh, Thành Phố Hồ Chí Minh
  • Phone: (+8428).3937.1800
  • Email: contact@konvoi.vn

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